Back in October 2019, we published a blog post on the challenges of building a high-performance network (HPN). We landed on the conclusion that an HPN should be designed with sensitivity to
It’s 8pm and, as a supervisor at a grocery store, you’re making sure all employees working the cash registers and self-check-out stands are ready to change shifts and go on
Suzanne Delbanco chats with Rick Abbott, VP of Product and Market Solutions at Premera Blue Cross. Suzanne and Rick discuss if narrow networks, also known as high-performance networks, represent a viable way to lower prices in the employer-sponsored health insurance market.
Introducing new tools from CPR to standardize the evaluations of Centers of Excellence, High Performance Networks, Reference Based Pricing programs, Bundled Payments. Each tool is tailored to measure relevant program performance in terms of cost of care savings, quality outcomes, changes in utilization, and member experience.
Suzanne Delbanco calls Rachel Brodie, Director of the Performance Information programs at Pacific Business Group on Health (PBGH) to discuss patient-reported outcomes (PROs). Listen in to learn how PROs work
Suzanne Delbanco catches up with Sam Arsenault, Director of National Treatment Quality Initiatives for Shatterproof, on the latest milestones in the work to bring provider quality ratings into the substance
We are not alone in our quest to reform the health care system nationally toward better outcomes and cost efficiency. Countries all over the world are facing similar dilemmas to
Suzanne Delbanco checks in with David Schleifer, Ph.D.,Vice President and Director of Research at Public Agenda, a nonpartisan, nonprofit research and public engagement organization that works to strengthen democracy and
Suzanne speaks with Larry Becker, former Director of Strategic Partnerships and Alliances for Xerox Corporation, and Jean Slutsky, Chief Engagement and Dissemination Officer at the Patient-Centered Outcomes Research Institute (PCORI),
“Have you checked out that place? It has a five-star review on Yelp” Without the context, you’d probably assume someone was talking about a hole-in-the-wall restaurant. What if I told
Roz Murray, CPR’s Senior Project and Research Manager, called Jeff Rideout and his team, Lindsay Erickson and Ginamarie Gianandrea, to learn about the Integrated Healthcare Association’s (IHA) effort to standardize
Surprised by health plans’ lack of measuring patient experience of care, Suzanne calls up Tom Lee, Chief Medical Officer at Press Ganey, who is an expert in this space. Dr. Lee
In an ideal market, a higher price correlates to a better quality product. When we shop for lightbulbs, for example, one shopper may choose to invest more in a product
Over the last seventeen years, one of the questions I have heard most often from employers and other big purchasers of health care is “Which quality measures matter the most?”
