Suzanne Delbanco calls Rachel Brodie, Director of the Performance Information programs at Pacific Business Group on Health (PBGH) to discuss patient-reported outcomes (PROs). Listen in to learn how PROs work and why employers are paying attention to this new area of quality measurement.
Patient-reported outcomes can play an important role in value-oriented delivery methods, like Centers of Excellence. But use of PROs is not yet widespread. Employer-purchasers have a role to play in making sure quality measurement is capturing what matters, including the patient perspective.