Before the pandemic, the use of telemedicine was steadily increasing as a care modality, but still faced regulatory, payment, and logistical challenges that hindered its widespread adoption. But when the world shut
In a prior blog article on the 2021 KFF Employer Health Benefits Survey, we noted that employers are in the eye of a hurricane and will have to confront some painful tradeoffs when costs spiral again. But the significant exceptions to employers’ “wait and see approach” to health care benefits during the first year of the COVID-19 pandemic are in the areas of telehealth and behavioral health, including at the intersection of the two.
